Relying upon tried and tested process-based service management frameworks, M4’s team of service management specialists assist with operating model design, development and implementation, to support traditional ITIL based models and wider IT departmental requirements.
As customer demands increase in complexity, we manage the transition of various service groups from program lifecycle set up through to provision of post transition organisational support to assist with the adoption of new ways of working and service regimes. M4 can draw from a range of professional methodologies to create operational efficiencies, improve service levels, align ICT and digital requirements with business objectives. At all times focussing on the delivery of measurable cost reduction.